Connect IT.
Deliver value.
Bring your service desk, IT operations and service knowledge together through the Connected Service Model.
A clear place to ask for help. A focused place to deliver it. Shared context that connects the two.
services
Connected Service Model.
Connect the promise to the work.
Services and commitments. Applications and deployments. Assets, requests and operational knowledge. CSM gives the whole solution a shared language.
One platform.
Three focused workspaces.
Different responsibilities, shared context.
Give each team a workspace that makes sense.
ServiceHub
Report an issue, request a service, find an answer and follow up without navigating technical operations.
Explore ServiceHubAgentHub
Bring native live chat and Microsoft 365 email into team-based service desk work, with ownership, instructions and specialist handoff.
Explore AgentHubExpertHub
Organise operational work around services, teams and the information needed to investigate and resolve it.
Explore ExpertHubKeep the conversation.
Connect the work.
An employee asks for help. An agent gathers the context. A specialist investigates. The answer becomes knowledge for next time.
- AskServiceHub brings requests and answers together.
- GuideAgentHub gives the conversation an owner.
- ResolveExpertHub connects investigation to the service.
Start with services.
Add the connections you need.
Asset Management and Configuration Management are independently enabled. Your operating view and user permissions determine how you work.
Coordinate service work
Connect incidents, requests, problems, changes and knowledge.
ASSET MANAGEMENTFollow your equipment
Manage inventory, custody, stockrooms and lifecycle work.
CONFIGURATION MANAGEMENTUnderstand dependencies
Add configuration relationships and service delivery context.
Find your next step.
See your service work
come together.
Explore how Bourgos could work for your organisation, with shared context through the Connected Service Model.